Hostease respects the intellectual property rights of others and expects its customers to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (DMCA), 17 U.S.C. § 512, Hostease has designated a Copyright Agent to receive notifications of claimed infringement and will respond to properly submitted notices by removing or disabling access to the allegedly infringing material. This page explains how to submit a takedown notice, how to file a counter-notice if your content is removed, and how we handle repeat infringers.
1. Designated Copyright Agent
To submit a DMCA takedown notice, please contact our designated agent at the information below. This contact channel is reserved exclusively for DMCA notices. General support, billing, or other inquiries sent to this address will not receive a response.
Copyright Agent
Hostease LLC
311 E Valley Blvd #112 PMB26
San Gabriel, CA 91776
United States
Email: dmca@hostease.com
2. Requirements for a valid takedown notice (17 U.S.C. § 512(c)(3))
To be effective, your written notice of claimed infringement must include all of the following elements. Incomplete notices will not be processed, and we encourage you not to submit notices for content that does not infringe your copyright.
- Signature. Your physical or electronic signature, or that of the person authorised to act on behalf of the owner of the exclusive right that is allegedly infringed.
- Identification of the copyrighted work. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on a single site are covered by a single notification, a representative list of such works.
- Identification of the infringing material. Identification of the material that is claimed to be infringing and that is to be removed or access to which is to be disabled, including the URL(s) or other specific location of the material sufficient for Hostease to locate it.
- Your contact information. Your full name, mailing address, telephone number, and email address.
- Good-faith belief statement. A statement that you have a good-faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law.
- Accuracy statement. A statement that the information in the notification is accurate and, under penalty of perjury, that you are the owner of the exclusive right that is allegedly infringed, or that you are authorised to act on behalf of such owner.
3. Submitting the notice
Send your complete written notice to dmca@hostease.com. On receipt of a notice that satisfies the requirements in Section 2, Hostease will:
- Acknowledge receipt within five (5) business days;
- Investigate and, where appropriate, remove or disable access to the reported material; and
- Notify the customer whose content is affected, to the extent required by applicable law.
Hostease reserves the right to seek clarification from the notifying party if a submitted notice is ambiguous. Notices that are materially incomplete will not be acted upon until the missing information is provided.
4. Counter-notice procedure (17 U.S.C. § 512(g))
If your content was removed or disabled and you believe it was removed or disabled by mistake or misidentification of the material, you may submit a counter-notice. A counter-notice must include all of the following:
- Signature. Your physical or electronic signature.
- Identification of removed material. Identification of the material that has been removed or disabled, and the location at which the material appeared before it was removed or access to it was disabled.
- Good-faith belief statement. A statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
- Your contact information. Your full name, mailing address, telephone number, and email address.
- Consent to jurisdiction. A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your mailing address is located (or, if your address is outside the United States, for any judicial district in which Hostease may be found), and that you will accept service of process from the person who provided the original takedown notice or that person's agent.
Send counter-notices to dmca@hostease.com with the subject line "DMCA Counter-Notice".
Upon receipt of a valid counter-notice, Hostease will provide a copy to the original complainant and inform them that it may replace the removed material or cease disabling it within ten (10) to fourteen (14) business days, unless the complainant notifies Hostease that they have filed an action seeking a court order to restrain the subscriber from engaging in infringing activity relating to the material on Hostease's network or system.
5. Repeat infringers
It is Hostease's policy, in appropriate circumstances, to terminate the accounts of customers who are repeat copyright infringers. Hostease will consider the number of valid takedown notices received in respect of a customer's account, among other relevant factors, when determining whether termination is appropriate.
6. Misrepresentation
Under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material or activity is infringing, or that material or activity was removed or disabled by mistake or misidentification, may be liable for any damages, including costs and attorneys' fees, incurred by the alleged infringer, by any copyright owner or copyright owner's authorised licensee, or by Hostease, who is injured by such misrepresentation.
Please consider carefully whether use of the material you wish to report actually constitutes infringement before submitting a notice.
7. Contact for other intellectual property matters
For trademark, patent, or other intellectual property concerns that are not addressed by the DMCA takedown process described on this page, please contact our legal team at legal@hostease.com. We will review and respond to legitimate IP concerns on a case-by-case basis.